How do I get a copy of my medical records?
To receive a copy of your medical record, please download our Medical Record Request form and either mail it back or fax it to our Medical Record Department.

Swedish Medical Center/ Attn: Medical Records/ 501 E. Hampden Ave./ Englewood, CO 80113
Release of Information Fax: 303-788-4303 / Main Fax: 303-788-4882

If you cannot download the above form, please submit a written request to the above address or fax number that includes the patient's name, date of birth, social security number, requested information, dates of service, and it must be signed (by patient) and dated.

If you have further questions, please call the Medical Records office at 303-788-6075.

I am trying to reach the Swedish Medical Center in Washington.
Visit http://www.swedish.org.

How do I apply for a job at Swedish?
Visit our Jobs Web site.

Who do I contact if I have a complaint or concern about my care?
Swedish's Patient Advocate is available at 303-788-6406. You also can e-mail us or send a letter to our Chief Nursing Officer at 501 E. Hampden Ave., Englewood, CO 80113. Please also refer to our Notice of Privacy Practices document for more detailed information. Patients who have a complaint about their care may contact the Joint Commission 8:30 a.m. to 5 p.m. Central Time at 1-800-994-6610 or via e-mail at complaint@jointcommission.org.

What insurance plans does Swedish accept?
As with all hospitals, Swedish accepts Medicare, Medicaid and Champus insurances. The other common primary care programs we accept include:

Aetna
Anthem Blue Cross & Blue Shield
Cigna Healthcare of Colorado
First Health
Great West Healthcare (formerly One Health plan)
Kaiser - for after-hours emergency department treatment only
Mountain Medical Affiliates
Pacificare (Commercial & Secure Horizons)
Private Healthcare Systems (PHCS)
Rocky Mountain Health Plan
Sloans Lake Managed Care
United Healthcare
Payment plan options are available for patients without insurance.

Remember, in a life-threatening situation go to the nearest emergency room or call 9-1-1. In emergency situations, patients can go to any emergency room, regardless of the insurance they cover.

Who do I call for billing/financial questions?
For detailed information on paying a bill or asking financial questions, please visit our Bill Payment/Registration page.

Swedish offers secure online bill payment for patients who received treatment on or after October 24, 2006.

Please call our business office at 303-788-5585 between 8 a.m. and 5 p.m., Monday through Friday with additional questions.

How do I get an estimate of costs for a specific procedure or service?
Call 1-888-824-7655 if you need an estimate of the cost for a procedure or service in advance or you can visit Swedish's Patient Financial Services Online for more information. These estimates only apply to hospital services and do not include any insurance discounts (please talk to your insurance provider to determine your out-of-pocket portion).

If you will be paying for your hospital services without the assistance of an insurance company, please contact our patient financial counselors (phone numbers listed above) for details on Swedish's payment plans and self-pay discounts.

How do I reach a patient representative/advocate?
Patient advocates or representatives can be reached by calling 303-788-6406.

Will my medical information be private?
Our Notice of Patient Privacy Statement explains how health information about you may be used and disclosed, and how you can get access to that information.

Where can I purchase flowers or gifts for friends and family members at Swedish Medical Center?
The Swedish Gift Gallery is located on campus (in the hospital's main lobby), and someone will deliver flowers, cards or a gift right to a patient or employee for you. Orders can be charged via telephone.

PLEASE NOTE: Flowers sent to the hospital must contain a patient name and a room number (room numbers are available by calling Patient Information at 303-788-6555). Flowers CANNOT be sent to patients in our Critical Care Unit (CCU). Please make sure the patient is still in the hospital before ordering; flowers delivered after the patient is discharged cannot be returned for credit. Send flowers to Swedish Medical Center, 501 E. Hampden Ave., Englewood, CO 80113, Attn: Patient Name and Room Number, 303-788-5000.

Where can I find information about depression support groups?
We do not have support groups specifically for people with depression, but suggest the following resources:

United Way Information Line: 303-433-8383
Colorado Chapter of the National Alliance for the Mentally Ill: 303-321-3104
Colorado Mental Health Association: 303-377-3040

However, Swedish does offer free support groups for those who have experienced a pregnancy-related loss or the death of an infant, child or adult.

What are the hospital's visiting hours?
Some units allow visitors from 8 a.m. to 8 p.m., while others only allow visitors from 11 a.m. to 8 p.m. Please call the hospital prior to your visit to confirm visiting hours (303-788-5000).

Critical Care Unit (CCU) Visiting Hours:
All day EXCEPT 2:30 to 4:30 p.m., which is designated a patient resting period. Only immediate family may visit CCU patients and a maximum of two visitors at a time are allowed with the patient.

What are the Cafeteria's hours?
Continental Service
Monday through Friday
6:30 to 10 a.m.
10:30 a.m. to 7 p.m.
Saturday and Sunday
7 to 10 a.m.
10:30 a.m. to 6:30 p.m.

Hot Food Service
Monday through Friday
6:30 to 9:30 a.m.
10:30 a.m. to 2 p.m.
4:30 to 7 p.m.
Saturday and Sunday
7 to 9:30 a.m.
10:30 a.m. to 1:30 p.m.
4 to 6:30 p.m.

Open Nightly from 11:30 p.m. to 2:30 a.m.

Where can I park when visiting Swedish Medical Center?
Valet parking is located at the hospital main entrance and main entrances of medical office buildings on the Swedish campus.

Complimentary valet services are available from 8 a.m. to 5 p.m., Monday through Friday.

FREE parking is available in one of three parking structures:

The South Garage is located on Old Hampden, across from the main entrance to the hospital, and offers a covered walkway from the second floor of the structure into the 701 E. Hampden Medical Office Building. By walking through another covered walkway, you can access the third floor of the main hospital building or the other medical buildings. This is also the most convenient garage to access the main entrance of the hospital. Access the South Garage off Washington Street.

The East Garage is located on the corner of Old Hampden and Clarkson and has a covered walkway from its second floor onto the fourth floor of the 799 E. Hampden Medical Office Building. If you need to access the main hospital building, take the elevator down to the second floor and take another covered walkway through the 701 building and onto the hospital's third floor.

The West Garage is located on Logan and Girard and provides convenient access to the Emergency Department, Radiology Department, main Operating Rooms and Critical Care Units on the hospital's third floor. This garage also provides access to the 499 medical office building.