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Swedish Medical Center
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Swedish Southwest ER
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FAQs

Frequently Asked Questions at Swedish

To request a copy of your medical records, please download, complete and fax our Authorization Form for Use and Disclosure of Protected Health Information. Visit our Medical Records section for instructions and to access the form.

Visit the Careers section of our site.

Swedish's Patient Advocate is available at (303) 788-6406. You also can e-mail us or send a letter to our Chief Nursing Officer at 501 E. Hampden Ave., Englewood, CO 80113. Please refer to our Notice of Privacy Practices for more detailed information. Patients who have a complaint about their care may contact the Joint Commission from 8:30am to 5:00pm Central Time at (800) 994-6610 or by e-mail at complaint@jointcommission.org.

As with all hospitals, Swedish accepts Medicare, Medicaid and Champus insurances. The other common primary care programs we accept include:

  • Aetna
  • Anthem Blue Cross & Blue Shield
  • Cigna Healthcare of Colorado
  • First Health
  • Great West Healthcare (formerly One Health plan)
  • Kaiser - for after-hours emergency department treatment only
  • Mountain Medical Affiliates
  • Pacificare (Commercial & Secure Horizons)
  • Private Healthcare Systems (PHCS)
  • Rocky Mountain Health Plan
  • Sloans Lake Managed Care
  • United Healthcare

Payment plan options are available for patients without insurance.

Remember, in a life-threatening situation go to the nearest emergency room or call 9-1-1. In emergency situations, patients can go to any emergency room, regardless of the insurance they cover.

For detailed information on paying a bill or asking financial questions, please visit our Registration & Bill Payment page. Swedish offers secure online bill payment for patients who received treatment on or after October 24, 2006.

Please call our business office at (303) 788-5585 between 8:00am and 5:00pm Monday through Friday with additional questions.

Call (888) 824-7655 if you need an estimate of the cost for a procedure or service in advance. Payment options are available for self pay and uninsured patients.

Patient advocates or representatives can be reached by calling (303) 788-6406.

Our Notice of Patient Privacy Statement explains how health information about you may be used and disclosed, and how you can get access to that information.

The Swedish Gift Gallery is located on campus (in the hospital's main lobby), and someone will deliver flowers, cards or a gift right to a patient or employee for you. Orders can be charged via telephone.

PLEASE NOTE: Flowers sent to the hospital must contain a patient name and a room number (room numbers are available by calling Patient Information at (303) 788-6555). Flowers CANNOT be sent to patients in our Critical Care Unit (CCU). Please make sure the patient is still in the hospital before ordering; flowers delivered after the patient is discharged cannot be returned for credit. Send flowers to Swedish Medical Center, 501 E. Hampden Ave., Englewood, CO 80113, Attn: Patient Name and Room Number, (303) 788-5000.

We do not have support groups specifically for people with depression, but suggest the following resources:

United Way Information Line: (303) 433-8383
National Alliance for the Mentally Ill Colorado Chapter: (303) 321-3104
Colorado Mental Health Association: (303) 377-3040

However, Swedish does offer free support groups for those who have experienced a pregnancy-related loss or the death of an infant, child or adult.

Some units allow visitors 8:00am - 8:00pm, while others only allow visitors 11:00am - 8:00pm. Prior to your visit, please call the hospital at (303) 788-5000 to confirm visiting hours.

The Critical Care Unit (CCU) allows visitors all day EXCEPT 2:30pm - 4:30pm. This is designated to provide a patient resting period. Only immediate family may visit CCU patients and a maximum of two visitors at a time are allowed with the patient.

The main entrance is open weekdays from 5:00am - 8:00pm weekdays and 7:00am - 8:00pm weekends. If you or guests come during other hours, please use our Emergency Room entrance on Girard Street – the north side of the hospital.

Continental Service

Mon - Fri: 6:30am - 10:00am, 10:30am - 7:00pm
Sat and Sun: 7:00am - 10:00am, 10:30am - 6:30pm

Hot Food Service

Mon - Fri: 6:30am - 9:30am, 10:30am - 2:00pm, 4:30pm - 7:00pm
Sat and Sun: 7:00am - 9:30am, 10:30am - 1:30pm, 4:00pm - 6:30pm

Open Nightly: 11:30pm - 2:30am